Net Associates has a long history in the IT industry and as you'd except we do things by book, each service we provide to a customer creates a Service Level Agreement(SLA) between Net Associates and the CLIENT, this SLA is the document that defines the following;

1. Initial term and any subsequent rollover properties.
2. Minimum standard of service you the CLIENT can except from Net Associates.
3. Measurement and reporting of the target service level.
4. Corresponding compensation when the minimum standard is not met.
5. The conditions and requirements you the CLIENT are required to meet.
6. Steps to take if there is a failure on our part or on the part of the CLIENT.

Service Level Management @ Net Associates

Each SLA forms a Line Item on an invoice according to a billing schedule you choose, we are proud to offer you such a flexible billing system.